Service Desk
At Synergy, our dedicated Service Desk provides fast, reliable, and expert IT support, ensuring your team stays productive. Whether it’s troubleshooting an urgent issue or providing long-term IT guidance, we offer personalized support tailored to your business needs.
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Why Choose Synergy?
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Real People, Real Support – When you call us, you get a knowledgeable IT professional, not an automated system. Our team provides support catered to your business needs when you need them.
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Proactive, Not Just Reactive – We go beyond break-fix support by tracking recurring issues, recommending improvements, and helping you make informed IT decisions that reduce downtime and keep your systems running efficiently.
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Faster Issue Resolution – Our team works quickly to diagnose and resolve IT issues, minimizing disruptions and keeping your employees productive.
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Support Catered to You – Whether you need basic troubleshooting, network security monitoring, or full IT management, our Service Desk adapts to your evolving business needs.
Get IT Support That Works for You
Don’t let service desk problems hold your business back. Partner with Synergy for expert, responsive IT support that keeps your operations running smoothly.
Ready to streamline your IT support? Contact us today to learn more.
Our Tools For Success
When you work with Synergy, you get our people and our tool bag.
Ticketing System
All of our projects and services are managed through our ticketing system, which you can access via your own Self-Service portal to log and track progress on our work. The system is transparent. In it, you can read the internal notes and get as involved as you like in the status of your issue.
On a monthly basis, we will let you know how we are doing in terms of ticket volume, customer satisfaction and service levels. You can also access data visualization tools within the system to slice and dice the data as you need for your own internal reporting or measurement purposes.
Network Monitoring & Management
This amazing set of tools enables us to monitor and manage the health of infrastructure, workstations, data backups and more. Through real-time monitoring, we gain detailed insights into the performance of the systems you use every day. By setting thresholds, we are able to better forecast and address potential issues before they cause any noticeable work interruptions.